FAQ

1. How can I contact you?
If you have any questions, please feel free to contact us. You can reach us at info@vivo-montreal.com , +15814657464 , or via our contact form.

2. How long are the delivery times?
For details on delivery times, please refer to our shipping policy.

3. What payment options do you offer?
Detailed information can be found on our Payment Options page.

4. What should I do if I receive a damaged or incorrect item?
Please take photos of the item and email them to info@vivo-montreal.com. We will investigate and arrange for the correct item or a replacement.

5. What should I do if my order hasn't arrived?
If your order hasn't arrived within 5-8 business days, please wait another 3 business days. If it still hasn't arrived, contact us at info@vivo-montreal.com.

If you have any questions or concerns, we're happy to help! Just let us know using some of the contact information below.

Customer service opening hours:
Monday to Friday: 9:00 - 17:00

E-Mail: info@vivo-montreal.com
Phone: +15814657464
Contact form: Click here

Company Information

Vivo Montreal is operated by ECOM SCALING IDEAS LIMITED, a company registered in Hong Kong.

Company number: 76687327

Address: SUITE C, LEVEL 7, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL, HONG KONG